Topic: Customer Journey

4 chapters across the catalog

Episode 50: SUMMER REWIND - How to show up as the Guide in your customer’s story
Episode 50 5:55 - 7:54

50: Episode 50: SUMMER REWIND - How to show up as the Guide in your customer’s story

Positioning Your Business, Avoiding the Hero Role

Businesses must understand their specific role within a customer's life to avoid being written out of the story. Positioning oneself as the guide rather than the hero allows the customer to remain the protagonist of their own journey.

Episode 45: The simple 7-step process that turns stories into sales
Episode 45 17:33 - 20:56

45: Episode 45: The simple 7-step process that turns stories into sales

Call to Adventure, Clear Next Steps and Compelling CTAs

The final step of the process is the call to action, which can be reframed as a "Call to Adventure" or "The Perfect Next Step." To avoid abandoning the reader after an emotional connection is made, the business owner must provide a clear, low-friction instruction. Examples include asking for a simple email reply or explaining the specific value of a masterclass or download.

Ep 14: What to do when your offer doesn’t sell - and how to build a business you love
Episode 14 17:25 - 18:57

14: Ep 14: What to do when your offer doesn’t sell - and how to build a business you love

The Business of Stories, Podcast Episodes 3-9 Review

Listeners are encouraged to revisit episodes 3 through 9 of the podcast to follow a structured process for unpacking stories and finding a business "sweet spot." This framework helps entrepreneurs communicate their value and understand their target audience more quickly. Embracing discomfort and feedback is presented as a necessary step toward making a meaningful impact through business.

Ep 02: Where to find the stories that make your clients feel instantly connected to you
Episode 2 7:01 - 8:47

2: Ep 02: Where to find the stories that make your clients feel instantly connected to you

Step Three, Customer Story and Role Definition

The third step requires a deep understanding of the customer's own story, including their current feelings, obstacles, and desired destination. By unpacking the customer's narrative, a business owner can define their specific role in the client's journey. This alignment ensures that marketing stories are relevant and relatable to the ideal client's needs.