Topic: Client Feedback

During a large launch in February 2025 for the Storytelling Mastery program, technical glitches on Facebook prevented comments from showing and forced a move to Zoom. One prospective client declined to join citing perceived tech incompetence, while another joined specifically because they appreciated the humorous way the technical difficulties were handled. These contrasting reactions illustrate how authentic behavior filters for the right client fit.

Regularly gathering feedback helps service providers understand the emotional and practical shifts their clients experience from beginning to end. This data allows for more excited and authentic communication about a program's impact. The discussion emphasizes that businesses should focus on what they "make happen" rather than just what they "make."