Episode 16 • • 17:51 - 20:57
16: Episode 16: Turning shame into strength - When you finally stop hiding
Transforming Past Regrets into Client Value
Jen Neil and Susan Paton discuss how sharing stories of regret, such as struggles with childbearing or financial loss during a property market crash, creates a bridge to clients. They argue that these "bumps in the road" are not failures to be hidden but are instead the foundation of a business mission. The dialogue emphasizes that everyone is constantly learning from mistakes.