Episode 18 • • 0:54 - 2:38
18: Episode 18 - A Christmas Eve story - The gift of being seen
Heather Barry, Harry's Coffee Customer Connection Anecdote
Heather Barry of Harry's Coffee provided a moment of connection for a stressed commuter by offering a hug alongside her usual coffee and toast order. This interaction illustrates that the value of a business often lies in making customers feel seen and acknowledged rather than just the physical product sold.