Topic: Client Communication

2 chapters across the catalog

Episode 93: Clear as mud?
Episode 93 3:13 - 4:45

93: Episode 93: Clear as mud?

Establishing Boundaries and Managing External Expectations

Defining clear boundaries regarding work hours, client calls, and email response times is essential for maintaining control over a professional schedule. Additionally, seeking explicit clarity on the expectations of partners and clients prevents the unnecessary burden of assumed responsibilities that may not actually exist.

Episode 27: Are your working hours working for you?
Episode 27 1:30 - 2:14

27: Episode 27: Are your working hours working for you?

Accidental 5am Client Email and Slow Productivity Advocacy

A slow productivity advocate accidentally sent a client email at 5:00 AM instead of scheduling it for later, leading to a feeling of professional hypocrisy. The sender followed up with an explanation regarding a poor night's sleep and the decision to work early to allow for rest later in the day. This incident highlights the internal pressure to defend non-traditional working hours even when they are chosen for self-care.